For clarity, let's define some key terms:. "The Company" refers to Riseland Global Limited and/or our certified licensees. "Cleaner" means the skilled professional(s) who will be cleaning your space on behalf of Riseland Global Limited. "Client" refers to you, our valued customer, whether you're an individual, business, or organization.
Service" encompasses the cleaning services we provide.
"Service call or Location Visit" is the scheduled appointment when our maintenance staff or cleaner visits your location to provide the service.

2.1. By using Riseland Global Limited services, you're agreeing to these terms and conditions.
2.2. This includes any orders placed via phone, email, or our website.
2.3. These terms and conditions take precedence over any other agreements or purchase conditions you may have.
2.4. Any changes to these terms must be approved in writing by the customers.
2.5. We have minimum service duration of two (2) hours.
By understanding and agreeing to these terms, we can work together to provide you with exceptional cleaning services. Thank you for choosing Riseland Global Limited!

3.1 All work carried out by the company will be charged accordingly.
3.2 Payments are due within the dates stated on the invoice..
3.3 Interest may be applied to overdue accounts at a rate of 5.0%.
3.4 The Company reserves the right to withhold services and terminate the engagement if payments are unduly delayed.
3.5 All charges accrued while providing services on your behalf will be duly invoiced and supported by detailed record which will be available for your review upon request. These expenses may encompass but not limited to, meeting room and facility usage fees, internal printing costs, courier services and international telephone charges.
3.6 Repeated overdue payments will require 20% upfront payment.
3.7 We reserve the right to charge interest and debt recovery costs in accordance with The Late Payment of Commercial Debt (Interest) Act (1988).
3.8 All prices are in Pound Sterling, plus VAT and applicable duties.
3.9 Invoices are issued monthly or upon project completion. Payment is due within 7days of invoice date..
3.10 Failure to pay within seven (7) days may result in service cessation..
3.11 Quotations are valid for 30days, after which we reserve the right to revise.
3.12 We offer project based and ongoing subscription service.
3.13 Additional services not covered in the original scope of work will be quoted separately and added to the original invoice. One month notice is required to terminate the service.
3.14 We review and adjust cleaning services annually to account for inflation, minimum wages increases and other relevant factors.

4.1 The Company provides cleaning materials.
4.2 If the Client requires the Company to use their own materials and equipment, the Client must provide clear instructions and ensure the equipment is safe to use.
4.3 The company shall not take responsibility should anything go wrong either with the client’s equipment or the outcome of using it.

5.1 The Company provides a checklist to ensure the maintenance staff completes all tasks.
5.2 5.2The Client agrees to provide a list of priorities for the maintenance staff.

6.1 No refund claims will be given once the cleaning service has been carried out.
6.2 Refunds will be issued if the client cancels a cleaning visit within 24 hours or if the maintenance staff fails to attend.
6.3 The client consent to pay the full price of the scheduled cleaning visit if:
a)Cancellation or rescheduling occurs less than 24 hours prior to scheduled appointment
b)Access to the service premises is denied, preventing the company from performing the scheduled service
c)Key- related issues prevent the maintenance staff from entering the premises. Provided keys must unlock all doors without special effort or skill.
d)Rescheduling: The Company will make reasonable efforts to fit into your schedule provided a minimum of 24 hours advance notice is submitted. Be informed that we cannot guarantee the availability of the same operative for the revised schedule.
e)Bank Holidays: The Company operates on all days, including bank Holidays. If a cleaning visit falls on a Bank Holiday and the customer refuses to cancel or reschedule with a minimum of 24 hours advance notice, the Client consent to pay the regular cleaning visit fee regardless of whether the service is performed.
By agreeing to these terms, Clients acknowledge their understanding of the cancellation and rescheduling policy.

7.1 Upon expiration of the initial 12-month term, the Client may cease the agreement by providing 30 days written notice.
7.2 If the Client cancels the contract within the initial 12-month term, they must pay the outstanding balance for the remainder of contract.
7.3 The Client acknowledges that failure to provide adequate notice or providing insufficient notice (less than 30 days) will result in a cancellation fee equivalent to 30days’ service.
7.4 Upon termination, the Client shall provide the Company with details of any successor service provider as required by the Transfer of Undertaking ( Protection of Employment) Regulation 2006.

8.1 The Company maintains public liability insurance, covering damages up to £1,000,000.00, incurred by our cleaning operatives. To maintain competitive pricing, a £100.00 excess applies to all claims, payable by the Client.
8.2 Due to the nature of our services, we guarantee correction of reported problems within 24hours. Saturday incidents must be reported by Monday, 12:00, to be considered legal. Failure to report within this timeframe relinquishes the Client's entitlement to remedies. We reserve the right to enter the premises within 24 hours to rectify issues. Refunds or adjustments must be requested directly to the Company and are subject to approval.
8.3. The Client relinquishes their right to withhold payment unless the Company fails to honor its guarantees as outlined in section 15.
8.4 While our cleaning operatives exercise utmost care, accidents can occur. We attempt to replace damaged items with identical or similar ones, but this is not always guaranteed. Therefore, we recommend storing valuable or irreplaceable items safely away from cleaning
8.5 In the event of damage, we will repair the item at our expense. If repair is impossible, we will credit the Client with the item's current cash value towards a replacement, conditional upon payment for services rendered.
8.6 The Company disclaims liability for damages resulting from faulty or improper installation of items or surfaces (e.g., marble, granite).
8.7 Any attempts at insurance fraud or provision of false information will be prosecuted to the fullest extent of the law, with the Company and its insurance providers seeking monetary compensation and legal fees.
8.8 Key replacement or locksmith fees are only covered if our operatives misplace keys, with a liability limit of £10 per location.

9.1 We are committed to delivering exceptional service and welcome feedback to ensure our standards are consistently met.
9.2 In the event of dissatisfaction with an ongoing service, please notify us immediately by calling 07894290315. Your timely feedback enables us to address concerns and ensure your satisfaction. Please note: All complaints are taken seriously, and the Company will rectify any issues promptly.

10.1. The Company shall not be liable for any losses, expenses, damages, delays, costs, or compensation (whether direct, indirect, or consequential) arising from or connected to late arrival of our operatives at the service address, due to unforeseen circumstances beyond our control, such as transportation issues..
10.2. The Company disclaims liability for any losses, expenses, damages, delays, costs, or compensation (whether direct, indirect, or consequential) arising from or connected to:
a)Incomplete cleaning services due to lack of hot water or electricity.
b)Third-party presence or entry at the Client's premises during the cleaning process.
10.3. The Company shall not be liable for:.
i.Pre-exist damages to the Client's property, including old stains, burns, or spillages that cannot be completely removed by our operatives.
ii.Damages valued at £30.00 or less.

11.1 Key Collection and Return: If the Client requests key collection from a third-party address, a £5.00 fee applies. An additional £5.00 fee will be charged for returning keys to the same or a different address.
11.2 Rate Re-evaluation: The Company has the discretion to reassess rates if the Client's scope of work changes.
11.3 Quotation Amendments: The Company may modify the initial quotation if the Client's needs or specifications are altered.
11.4. Estimated Cleaning Time: Provided estimates of cleaning time are based on average cleaning times for similar properties. Please note that one-off cleans may take longer due to extended intervals between cleaning sessions and varying cleaning tasks.
11.5 Price Variations: The Client acknowledges that the quoted price may be adjusted based on the property's condition, room sizes, and other factors that may affect the scope of work.
11.6 Cleaner Replacement: If the regular maintenance staff or cleaner is unavailable, the Company will arrange a replacement and notify the Client prior to the scheduled visit.
11.7 Specialized Cleaning Services: Post-construction, event, or neglected home cleaning may require specialized services, which can take up to three times longer than regular cleaning.
11.8 Laundry Services: Our operatives are not permitted to hand-wash clothing. We recommend using a washing machine for such tasks.
11.9. Fragile Items: The Client is responsible for securing or removing fragile and highly breakable items.
11.10 Terms and Conditions Amendments: The Company retains the authority to update these Terms and Conditions, and any changes will be mutually agreed upon with the Client.

We take pride in delivering exceptional cleaning services, built on a foundation of trust and reliability. While our team strives for perfection, we acknowledge that occasional errors can occur. To address this, we offer a satisfaction guarantee. If you are not completely satisfied with any aspect of our cleaning service, we will return to your premises and re-clean the affected areas at no additional cost. Please note that this guarantee is contingent upon the premises being maintained in the same condition as when the original cleaning was performed.